Service BDC Representative

Automotive BDC Representative

Chestatee Ford – Dahlonega, GA

About Chestatee Ford

Join a family owned dealership in North Georgia.

Job Description

Chestatee Ford is currently seeking a motivated and customer-focused Automotive Business Development Representative to join our team. This role is responsible for handling inbound and outbound communications with service customers, utilizing CRM tools to track and manage leads, and setting appointments that drive dealership traffic. You’ll play a key role in shaping the customer experience and ensuring every lead receives prompt and professional follow-up.

Key Responsibilities

• Respond promptly and professionally to internet leads, phone calls, and live chat inquiries

• Make outbound calls to follow up on unsold leads, missed appointments, and prior customer interest

• Use CRM software to manage customer data, track communications, and schedule appointments

• Follow custom scripts, email templates, and best practices to communicate consistently and effectively

• Nurture leads who aren’t yet ready to buy with follow-up outreach and check-ins

• Collaborate with service and management teams to coordinate handoffs and ensure lead quality

• Maintain a high level of product knowledge and dealership offerings

• Deliver an exceptional first impression that reflects the dealership
   

Qualifications

• Previous customer service and/or call center experience required

• Strong computer and CRM skills 

• Ability to learn and work within dealership systems

• Excellent verbal and written communication abilities

• Highly organized with strong attention to detail and follow-through

• A positive, team-player attitude with an enthusiastic and friendly personality

• Automotive experience is a plus but not required

• Ability to handle a high volume of calls and manage multiple tasks effectively

• Self-motivated with a commitment to exceeding customer expectations
  
  

What We Offer

• Competitive salary: based on experience [+ bonus/incentive structure if applicable]

• [Benefits: health insurance, PTO, vehicle discount, etc.]

• A stable, professional environment with an established dealership group and long-term growth potential

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.