Photography Supervisor

• Assist in the implementation of the operating policies and procedures for the Photography Department.
• In collaboration with the Photography Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
• Observe and report daily facility conditions and situations to the Photography Manager.
• Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage.
• Assist in maximizing customer interest and sales levels by displaying guest photographs appropriately.
• Understand the principles of visual merchandising and creating impactful displays.
• Assist with maintaining photo inventory.
• Remain up-to-date with industry’s best practices.
• Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the photo counter.
• Supervise and lead the photography team in its goal of delivering unique and memorable experiences to guests.
• Ensure all staff receive their allocated break and ensure daily coverage.
• Respond to guest issues received through email, phone calls, and Picsolve issue lists.
• Ensure the facility is clean, safe and presented to the highest of standards.
• In collaboration with the Photography Manager and Guest Experience Manager, ensure all admission and sales data is captured to maximize reporting potential. 
• Supervise the maintenance of the Photo POS systems and photography related equipment from a hardware and software aspect.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Monitor, manage and ensure all guest experience targets are achieved.
• Assist in the implementation of department training programs to achieve the best guest experience.
• Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
• Entertain, engage and empower team members to reduce turnover and increase retention.
• Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.
• Assist in overseeing on-the-job training programs in order to establish the needs of the business.
• Supervision of other subsidiary attractions as required, such as Ropes Course & Mirror Maze.
• Supervision of other areas as required, such as Admissions and Merchandising.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• In collaboration with Life Sciences Department and the Aquarium Foundation, ensure exhibits and programs engage, educate and entertain diverse audiences.
• Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement

Qualifications

• One to two years in a supervisory role, ideally in the tourism or hospitality related industry.
• Experience supervising teams preferred.
• Exceptional leadership skills and proven experience.
• Excellent verbal and communication skills.
• Strong listening, presentation and decision-making skills.
• Commercial understanding and the ability to anticipate guests’ needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas