Team Member

•   Presents a neat, clean appearance, in company uniform
•   Greets each customer they encounter with a smile and a word of welcome or departure
•   Maintains a clean and safe environment for customers
•   Serves customers according to all company procedures and standards

Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand
•    Demonstrates a positive and enthusiastic attitude with co-workers
•    Helps new employees through training and orientation
•    Demonstrates patience and understanding when training others
•    Keeps other employees informed about what he/she is doing

Attendance – is personally reliable
•    Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
•    Provides appropriate notice when unable to be at work
•    Provides written notice for being late or absent as required
•    Understands and uses approved time keeping system

Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability
•    Demonstrates a positive and enthusiastic attitude with management
•    Adjusts positively to requests for change from managers
•    Accepts procedural changes positively and without loss of effectiveness
•    Alerts management to station needs
•    Anticipates problems and brings them to management’s attention
•    Follows through with all commitments made

Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level
•    Helps others when needed without being asked
•    Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
•    Is effective working on more than one task at a time
•    Finishes tasks completely once begun
•    Suggests ideas for solving problems, improving procedures, etc.