340B Client Success Manager

**Job Title:** 340B Client Success Manager **Location:** Remote **Department:** Client Success **Reports To:** Director, Client Success **Job Type:** Full-Time, Exempt **Position Summary:** The **340B** **Client Success Manager** is responsible for developing key client relationships. This role will serve as a trusted advisor to our clients, ensuring they derive maximum value from our software solutions while aligning our services with their business goals. This client-facing position is critical to the client experience and drives our personalized approach to client management. Success will be measured by client satisfaction, retention, and revenue growth. **Key Responsibilities:** - **Client Partnership & Strategy:** Develop deep relationships with key client stakeholders to understand their business objectives, challenges, and success metrics. Translate these into actionable strategies using our software solutions. - **Client Relationship Management:** Manage client accounts through Salesforce, ensuring all interactions, client profile and contacts are documented accurately. Provide training and support to clients on product features and best practices. - **Client Retention:** Foster long-term relationships to ensure client satisfaction. Conduct regular cadence with clients to assess satisfaction levels, address concerns and escalate as needed. - **Client Advocacy:** Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives. - **Problem Solving:** Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences. **Qualifications:** - Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred). - 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model. - Proven ability to manage enterprise clients and deliver business outcomes through technology. - Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc. - Ability to manage and lead effectively during times of organizational change and transformation. - Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals. - Excellent communication, presentation, and negotiation skills. - Experience with CRM and analytics tools (e.g., Salesforce). **Preferred Attributes:** - 340B ACE certification. - Pharmacy experience preferred. - Skilled in data reporting and interpretation. - Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle. - Willingness and ability to travel for client meetings. - U.S. citizenship and compliance with hospital credentialing standards. **Success Metrics:** - Client retention and renewal rates - Revenue growth within existing client relationships - Client satisfaction improvement - Effective management of client risks, escalations, and client health **What We Offer:** - Health insurance - Flexible Spending Account (FSA) - Dental and vision insurance - 401(k) retirement plan - Paid time off