Benefits Specialist

Benefit Specialist (2 Openings)
Location: Wisconsin (Hybrid – local candidates only)Schedule: 40 hours/weekDuration: 12+ monthsPay Rate: $23.10/hourAnticipated Start Date: October 5, 2026

Summary
Our client administers retirement, insurance, and benefit programs for over 600,000 Wisconsin state and local government employees and retirees.

Position Overview
We are seeking detail-oriented and adaptable Benefit Specialists to support benefit administration and modernization initiatives. This role involves working with sensitive member data, interpreting complex benefit programs, and delivering clear, accurate information to a variety of audiences.
This position will initially focus on data research, validation, and remediation efforts tied to system modernization projects, with additional responsibilities supporting day-to-day benefit operations.

Work Arrangement

Hybrid schedule: minimum 2 days onsite per week
Remaining days remote based on workload and business needs
Must be a current Wisconsin resident

Key Responsibilities

Research, analyze, and update complex member benefit data
Support data conversion and remediation for system modernization efforts
Interpret and apply benefit program rules, policies, and regulations
Communicate complex information clearly via phone, email, and written correspondence
Process benefit transactions (Health, Life, Vision, Dental, Medicare, etc.) as needed
Collaborate cross-functionally with internal teams
Maintain confidentiality and accuracy when handling sensitive information

Required Qualifications

Strong attention to detail and accuracy
Ability to analyze large data sets and resolve discrepancies
Critical thinking and problem-solving skills
Ability to learn complex systems, policies, and processes quickly
Strong written and verbal communication skills
Experience working in collaborative, team-based environments
Ability to manage multiple priorities and deadlines
Customer service experience
Ability to handle confidential information appropriately

Preferred Attributes

Experience interpreting policies, statutes, or regulatory guidelines
Strong math and analytical skills
Experience with benefits administration or data-heavy roles
Comfortable working in a fast-paced, evolving environment

What We’re Looking For
We’re looking for motivated, reliable professionals who are eager to learn and contribute. The ideal candidate thrives in a dynamic environment, is flexible in supporting varying operational needs, and is committed to delivering high-quality work.
Benefits through SSO
At SSO, we invest in your health, financial security, and professional growth.
Benefits include:

Medical, vision, and dental insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Additional employee perks