Help Desk Technician (52732)

Join the Tahoe Donner team as a Help Desk Technician and help keep our community connected and supported! In this hands-on role, you’ll provide friendly, timely technical support to employees, troubleshoot hardware and software issues, assist with computers, phones, and other technology, and help maintain reliable day-to-day IT operations. If you enjoy solving problems, helping people, and working with technology in a collaborative environment, we’d love to hear from you!

The Help Desk Technician provides first-level technical support by diagnosing and resolving hardware, software, network, and access issues. Maintains accurate support documentation, manages service requests, and escalates complex problems as needed while delivering professional and timely customer service.

Type: Hourly, Full-Time Year- Round

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions).

1. Configure, install, troubleshoot and maintain local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, cabling, Point of Sale systems and telephones.
2. Establish and maintain network users, user environment, and directories.
3. Train users on software and equipment usage.
4. Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
5. Communicate with other departments to report and resolve software, hardware, and operational problems.
6. Configure and deploy new desktops and laptops and route seasonal hardware to appropriate locations.
7. Maintain, upgrade and repair workstations and POS systems.
8. Set up and configure Office applications.
9. Data entry and POS product input and maintenance.
10. Stay informed about industry trends and complete relevant Information Technology training.
11. Assist in departmental processes like purchasing, receiving, maintaining knowledge base, work order system, etc.
12. Provide excellent customer service to Tahoe Donner team members, guests, business partners and Association members.
     

    What We Offer:

• Competitive salary and benefits package including medical, dental, vision, and more.
  • Up to 90% employer-paid health insurance
  • 401(k) with 4% employer matching + 100% vesting on first day of eligibility
• Opportunities for professional growth and development.
  
  All Tahoe Donner employees receive exclusive perks throughout Tahoe Donner’s amenities and restaurants.
• 50% off food and non-alcoholic beverages
• 25% off regularly priced retail merchandise
• Gym + Spa access at the Trout Creek Rec Center
• Spouse/dependent perks 

• Summer Perks:

• Discounted golf
• Tennis access
• Bike rentals
• Beach Club Marina access at Donner Lake

• Winter Perks:

• Free Downhill and Cross-Country skiing
• Complimentary friends + family tickets and $5 rentals for ski areas
• Free access to Snowplay
• Discounted rates to bring guests to Snowplay

Qualifications

• Must be able to complete work while under pressure with extreme accuracy and attention to detail. 
•  Requires strong knowledge of Windows 10/11 and Microsoft products, systems, and configuration.
• Requires possession of valid Class C Driver License with a driving record meeting the minimum standards required by the Association insurance carrier.  
• A+ certification or equivalent preferred. 
• These skills and abilities are typically acquired through obtaining A.A. in Computer Science or related field; or two years related experience and/or training as a computer technician; or equivalent combination of education and experience.