Key Account Specialist

Imperial Brady has a Key Account Specialist role available! Join a strong and continuously evolving team helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Brady is a great place to take that next step.
The Key Account Specialist will be responsible for managing high-profile national accounts.  You will serve as the internal primary point of contact for the assigned accounts and partner with the outside sales rep. to support the business.  You will be expected to develop and maintain strong relationships with the customer, outside sales rep an internal support team. Coordinating with internal teams to deliver on client expectations.  Offer sales support and take on any special projects as needed. The ideal candidate will work well independently and, on a team, while exercising discretion and judgement in communicating with customers, understanding their needs.

You will:

Manage national key accounts- which includes audits, orders, confirmations, pricing increases, product reviews, delivery conflicts, and general issues – in addition to working alongside purchasing, accounts receivable, pricing dept/contracts, service/repair, routing, and warehouse teams to make sure accounts are running efficiently
Help troubleshoot problems with customer orders, customer accounts, and other related issues
Serve as a liaison between the customer and the company, effectively communicating feedback and suggestions for improvement
Provide customer service by staying on top of pending orders, order entry, and following up on customer and sales requests
Analyze data and provide sales reports to customers, the sales team, and internal depts
Monitor and analyze customers’ usage of our product, work with purchasing/sales to keep stock on all high usage items
Promote and convert customers to electronic ordering /online ordering
Explaining and demonstrating features of products and services
Staying informed about competing products and services through vendor seminars, training etc

You have:

Associates' or bachelor’s degree in Business Administration, Marketing, or relevant work experience
Minimum of 3-5 years’ experience in account management, sales, customer service, or related role
Strong Critical thinking, organizational skills, and the ability to multitask
Self-starter with a strong work ethic and able to work efficiently under pressure
Excellent time management skills with a problem-solving attitude
Strong organizational skills and the ability to multitask and prioritize
Previous experience in an outbound call center. Customer service or a related sales/ account management position preferred