Barista

Q CASINO + RESORT 
KEY HOTEL
Barista

BASIC FUNCTION

The Barista is responsible for crafting and serving exceptional coffee beverages and maintaining a welcoming and inviting atmosphere ensuring guests have an enjoyable experience.  This role requires professionalism, exceptional customer service, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

• Reports to:    Lock 11 Restaurant Manager / Supervisor
• Supervises:    N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Prepare a variety of coffee and tea beverages, following recipes and quality standards.
• Operate espresso machines, grinders, and other coffee making equipment with precision.
• Greet guests professionally and provide attentive, courteous and efficient service and provide recommendations based on customer preferences. 
• Prepare and serve beverages promptly, ensuring accuracy and quality.
• Deliver outstanding customer service by engaging with guests, addressing inquiries and ensuring a positive guest experience.
• Maintain cleanliness and organization of workspace, including cleaning equipment, utensils and surfaces.
• Stay updated with coffee trends, brewing techniques and menu items to provide expert product knowledge.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food and beverage waste. 
• Accurately handle cash transactions and process payments for guests with Agilysys POS.

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.
• Relevant experience as a barista preferred. 

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times.
• Attention to detail and ability to follow recipes for consistent coffee quality. 
• Deliver prompt, courteous, and attentive service to all guests. 
• Exhibit strong teamwork and collaboration with colleagues and management. 
• Adhere to company policies and procedures. 
• Demonstrate strong time management and multitasking skills. 
• Ensure accuracy in food and beverage delivery. 
• Uphold high standards of cleanliness and organization in work area. 
• Respond quickly and effectively to guest inquiries and concerns. 

MENTAL and PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment. 
• Strong problem-solving skills and ability to adapt to changing situations. 
• Excellent communication and interpersonal skills. 
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 50 lbs. 
• Ability to bend, stoop, and reach frequently.
• Flexibility to work mornings, weekends, and holidays as required by event schedules. 

WORKING ENVIRONMENT AND CONDITIONS

• Inside work. 
• Exposure to varying temperatures and moderate-to-high noise levels.
• High guest interaction requiring excellent customer service skills.
• Noise levels may be high during high volume business. 
• Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

• Espresso machine
• Coffee and beverage dispensers.
•  POS terminal and payment processing equipment.
• Turbo Chef
• Glassware, dish equipment, sanitation supplies.