Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting for a Employee Onboarding and Retention Specialist for our Nevada Cares Campus. The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples. Clients can bring their pets and possessions with them as they access support services and case management. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

The Employee Onboarding and Retention Specialist is responsible for providing human resources support including but not limited to employee onboarding, retention efforts, personnel, training, payroll and benefits. This position requires a high attention to detail and must be able to maintain a high level of confidentiality. Work is performed in a cost effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

Responsible for performing daily onboarding and retention duties to achieve established objectives.

Coordinates onboarding processes such as scheduling onboarding sessions.

Responsible for requesting and ensuring new hire paperwork is completed to local, state and federal standards.

Builds and fosters relationships with Director, Assistant Director, Supervisors, employees and applicants to ensure a positive onboarding experience.

Accurately creates and manages new employee personnel files

Recognize opportunities to improve the onboarding process and work directly with the Shelter Director to implement improvements.

Maintain and schedule repair of office machines and other equipment as needed.

Copy, fax, email and distribute documents for the management team.

Create documents, spreadsheets and reports as requested.

Attend recruiting and job fairs

Perform office errands including filing as requested

May perform other duties as assigned.

Provide Human Resources support including the recruitment of new employees.

Manage the recruitment process including reviewing resumes, coordinating interviews, and conducting reference and background checks. Respond to applicants as needed.

Greet applicants and confirm completion of employment applications prior to interviews.

Manage the on-boarding process for new-hires, including ensuring new hire documents are accurate and complete. Follow up with new employees regarding missing documents, etc.

Assist employees with registering in the timekeeping (ADP) and benefits system.

Take pictures of new employees and send to appropriate parties for name badge creation.

Serve as the initial point of contact for employee questions regarding interpretation of the HR Handbook and benefits.

Assist the HR Generalist or Director of HR with employee relations issues as needed.

Ensure that all human resources documents are accurate, complete and sent to the Human Resources Department in a timely manner.

Assist Program Supervisors, Shelter Director and Human Resources with training logistics including tracking participants, creating sign-in sheets, setting up room for training, collecting evaluations as needed.

Participate in employee orientation as needed.

Maintain and lead a training program for all new employees during their first 30 days of employment. while providing ongoing training and professional development throughout their employment.

Responsible for self-development.

Continually learn and enhance technical and interpersonal skills.

Attend staff meetings/training and complete required certifications as needed to perform duties.

Qualifications

EQUIVALENT EDUCATION AND EXPERIENCE:

A minimum of a high school diploma is required and one year of experience providing administrative support is required. An Associate or Bachelor’s degree or HR certification is desired. Experience with recruiting or benefits administration and knowledge of Nevada law is desired. This position requires demonstrated ability to communicate and comprehend oral and written instructions. Provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities. Requires proficiency with computers, including intermediate knowledge of Excel and Word. The position requires demonstrated ability in record keeping, mathematical comprehension, above average written and verbal communication skills, ability to provide a kind and welcoming environment to all visitors and a polite telephone demeanor. Valid Nevada driver's license and ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED:

Basic human resources knowledge

Understand and interpret policy, laws, and other regulations

Teamwork skills

Strong interpersonal skills

Oral and written communication skills

Computer skills

Ability to type a minimum of 40 wpm

Organizational skills

Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 50 pounds

Physically able to safely maneuver weight distribution of office supplies

Stand, walk, bend, stoop, and sit frequently

Kneel occasionally

Pay Range

USD $24.75 - USD $24.75 /Hr.

Nevada Cares Campus - Employee Onboarding and Retention Specialist

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Overview

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