Patron Services Senior Representative

Job Title: Patron Services Senior Representative

Department: Patron Services

Reports to: Sr. Manager, Patron Services

Status: Part-time, non-exempt

Principal Responsibilities:

• Uphold and embody the Symphonys customer service mission to: create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations.
• Process subscription, single ticket orders, and exchanges.

• Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner.
• Engage successfully in cross-selling, up-selling, and donation asks.
• Assist Sr. Manager with creating a new V11 Tessitura training document.
• Assist Assistant Manager with training and testing new Patron Services employees.
• Promote and Track Patron Services Incentive contests.
• Concert duty as scheduled.
• Perform additional duties as required by the Houston Symphony.

Qualifications

• Experience in customer service and/or ticket office subscription sales techniques.
• Excellent communication skills.
• High School Diploma or equivalent, college degree preferred.
• Professional demeanor.
• Proficient in Microsoft.
• Strong initiative and ability to work independently and as part of a team.
• Flexibility and the ability to multi-task.
• Ability to work evening and weekends, including some holidays.
• Knowledge of and interest in classical music preferred.