Client Care Supervisor

**Join Our Team at Family Resource Home Care!** At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives! We are currently hiring for a Client Care Supervisor to join our branch located in **Skagit, WA.** **Position: Client Care Supervisor (CCS)** We’re looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies. **Responsibilities** - Conduct assessments for potential clients to understand their needs. - Build trust with clients and their families. - Present customized care plans to bring in new clients. - Maintain strong relationships with current clients. - Monitor clients' health conditions and needs. - Provide exceptional customer service and address concerns. - Regularly visit clients to assess their well-being. - Update care plans as clients’ needs change. - Keep accurate client documentation. - Give clear directions for caregivers. - Collaborate with the Branch Manager and Caregiver Manager on growth strategies. - Identify opportunities to increase billable hours and services. - Implement marketing initiatives to attract new clients. **Requirements** - 2+ years in sales, marketing, or business development (healthcare or home care preferred). - Proven track record of meeting goals. - Excellent written and verbal communication skills. - Customer-focused with a passion for quality care. - Friendly and able to build lasting relationships. - Ability to work both independently and as part of a team. - Comfortable visiting clients in their homes. - Valid driver’s license, auto insurance, clean driving record, and access to a vehicle. **Work Schedule** - **Hours:** Monday – Friday, 8 AM - 5 PM - **Location:** 25% office work, 75% client visits **Pay Range: $24.04 -$28.85 / Hr** **What We Offer** - Competitive salary plus performance-based bonus incentives - Comprehensive benefits (health, dental, vision) - Paid mileage reimbursement - Company-paid life and AD&D insurance - Paid time off: 3 weeks vacation in your first year - 11 paid holidays - Ongoing training and professional development - Company matching 401(k) - **Operations Academy Training** – New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role. If you're passionate about making a difference in the lives of others, we’d love to hear from you!