Benefits Administrator

Benefits Administrator
Essential Duties and Responsibilities

Benefits Administration
· Assist with the administration of employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, voluntary benefits, and wellness programs.
· Support employee benefit enrollments, changes, and terminations in HRIS and carrier systems.
· Monitor and track new hire benefit enrollments to ensure timely and accurate processing.
· Respond to employee inquiries regarding benefit plans, eligibility, enrollment, and claims, providing excellent customer service.
· Maintain accurate employee benefit records and ensure data integrity within HRIS and vendor systems.
· Manage the benefits email inbox by coordinating case assignments, providing prompt and accurate responses to employee inquiries, and escalating complex issues to the appropriate stakeholders for resolution.

Auditing and Reconciliation
· Conduct monthly benefits audits and invoice reconciliations to ensure billing accuracy.
· Review carrier invoices and identify discrepancies for investigation and resolution.

Employee Communications and Education
· Assist in developing and distributing employee benefit communications, announcements, postings, and educational materials.
· Support benefit enrollment campaigns and wellness program promotions.
· Conduct presentations and communicate benefits information during new employee orientation sessions and small group meetings.
· Promote employee awareness of available benefit programs and wellness resources.
Wellness Programs and Employee Engagement
· Coordinate and support employee wellness initiatives, programs, and events.
· Collaborate with internal teams and external vendors to plan and execute wellness activities.

Projects and Administrative Support
· Assist with benefit-related projects, annual enrollment activities, system implementations, process improvements, and vendor transitions.
· Support testing and validation of HRIS and benefits system changes.
· Perform other benefits and HR-related duties as assigned.

Requirements:
· 2+ years of experience in benefits administration or related field.
· Strong attention to detail and ability to manage multiple priorities.
· Strong verbal and written communication skills
· Demonstrated problem-solving and analytical abilities.
· Excellent communication and customer service skills.
· Proficient in Microsoft Office Suite and experience with HRIS systems preferred.
· Ability to maintain confidentiality and handle sensitive information in a professional manner.