Service Counter Clerk

Job Purpose:
- The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.

Key Responsibilities:
- Greet customers warmly and provide assistance with their inquiries and needs.
- Process returns, exchanges, and refunds accurately and efficiently.
- Answer customer questions and provide information about products and services.
- Handle customer complaints professionally and work towards resolving issues.
- Assist with special orders, rain checks, or store credits as needed.
- Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
- Maintain the cleanliness and organization of the service counter area.
- Follow store policies and procedures to ensure compliance and consistency.
- Communicate effectively with team members and management to facilitate smooth operations.

Benefits:

Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.

Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.

Qualifications

Required Education:
- High school diploma or GED

Preferred Education:
- Some college coursework or related experience

Required Experience:
- No prior work experience required
- Willingness to learn and follow procedures
- Ability to interact politely with customers

Preferred Experience:
- 1–2 years in retail, cashier, or customer service roles
- Experience handling cash, POS systems, or returns
- Experience resolving customer complaints or issues
- Basic familiarity with store operations and inventory

Required Skills and Abilities:
- Ability to greet customers and provide excellent service
- Capability to process returns, exchanges, and refunds efficiently
- Skill in answering customer questions and addressing complaints
- Proficiency in operating POS systems
- Ability to verify receipts, documentation, or identification when required
- Commitment to maintaining cleanliness and following store policies
- Effective communication skills