Associate Director, Campus Experience & Operations

1. BASIC PERSONAL RESPONSIBILITIES 

1. Above all, to grow closer to Jesus Christ. Through intentional, daily time with the Lord, seek to keep Jesus Christ as the priority of your life, realizing that prayer, Bible study, and Christian discipleship are essential to growing in God’s will each day. 
2. Seek to emphasize quality, Christ-centered relationships for both family and friends. We therefore highly encourage a strong work-life balance for all employees. 
3. Actively seek to be an individual who emphasizes a spirit of teamwork, flexibility, and quality in all aspects of daily work.

1. JOB SUMMARY:  Provides administrative leadership and operational oversight for day-to-day Campus Operations, including facility and resource scheduling, major event coordination, outside group coordination, operational systems, technology, procurement, vendor management, and departmental processes. 

1. ESSENTIAL FUNCTIONS  

• Calendar Management / Major Event Coordination:
  • Lead the bi-annual Block Calendar meetings and protect the church’s space and resource calendar, giving priority to approved major events and Executive Staff additions.
  • Identify scheduling and service conflicts and work with ministry teams to resolve them.
  • Advise ministry teams on major events, ensuring bookings are accurate and within Campus Operations capabilities.
• Client Support / Service / Education:
  • Train and advise staff on EMS (Web App, Outlook, Desktop Client) and Social Tables, including reservations needing exceptions such as non-standard setup times or short-notice requests.
  • Work with the Pod Administrator Team to improve mail, print and office supply processes and manage the related vendors.
• Outside Group Requests and Coordination:
  • Review outside group requests against facility use guidelines and present viable ones to the Campus Operations Director and committee for approval.
  • Manage approved groups from pre-event planning through post-event review.
• Project Lead / Project Coordination:
  • Administer and improve EMS and Social Tables, including reporting, user support and process standards.
  • Lead assigned Campus Operations projects, including timelines, stakeholders, action items and progress updates to leadership.
  • Recommend improvements to operational processes, systems and workflows.
  • Prepare and facilitate the weekly Campus Operations leadership meeting, including agendas, action items and follow-up.
  • Coordinate volunteer planning and administrative support for churchwide events approved by the Director.
• Procurement / Vendor / Budget Administration:
  • Coordinate purchasing, invoices, contracts and renewals, keep vendor records, and flag issues to leadership.
  • Evaluate vendor performance with the Director and recommend improvements.
  • Monitor the Campus Operations budget, including tracking expenditures, supporting forecasting and annual planning, and identifying variances.
• Attend staff meetings, functions, retreats and training, support the Senior Pastor and staff, and perform other duties as assigned by the supervisor.

Qualifications

1. TEAM VALUES & CRITICAL SKILLS

• Team Values

• Trust – We are for one another. We have the courage to offer and receive honest thoughts and feedback, while also protecting our relationships.
• People-First – We believe that people are our first ministry priority. Events and programs are important only to the extent that they allow us to love and serve people.
• Health – We desire to be the healthiest version of ourselves: relationally, emotionally, spiritually, and physically.  
• Collaboration – Our overall mission and vision drive what we do. We work hard to destroy ministry silos and believe that we are better when we work together.
• Development – We desire to grow and improve in our work. We strive to multiply our impact by training and developing others to follow God’s calling.  

• Critical Skills
• Strong organizational, administrative and project management skills with the ability to manage multiple priorities, deadlines and stakeholders and follow projects through from planning to completion.
• Strong attention to detail and ability to identify inconsistencies, risks and opportunities for improvement.
• Ability to analyze information, develop recommendations and exercise sound judgment within established guidelines.
• Strong written and verbal communication skills, including the ability to communicate effectively with ministry leaders, staff, vendors and outside groups.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Ability to learn and effectively administer Ministry Platform, EMS, Social Tables and other operational systems.

EDUCATION & EXPERIENCE  

• College degree preferred.
• Previous experience in operations, administration, project management, hospitality, facilities, and/or event management preferred.

Physical Requirements

• Prolonged periods of standing, walking and sitting. Sitting at a desk or working on a computer.
• Must be able to lift 15-20 pounds at times.
• Ability to work in both indoor and outdoor environments.