Sr Implementation Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Implementation Consultant based in United States.

This is a customer-facing implementation role focused on delivering enterprise software solutions for utility and municipal clients.
You will translate complex business requirements into practical system configurations, workflows, and implementation plans.
The role spans discovery, business process analysis, configuration, testing, data conversion, training, and post-production support.
You will work closely with project managers, technical teams, data specialists, QA, and customer stakeholders throughout each engagement.
Success requires strong analytical thinking, communication, organization, and the ability to make sound decisions in fast-moving environments.
You will also have opportunities to leverage AI-enabled tools to improve problem-solving, efficiency, and day-to-day delivery.
The position is fully remote across Canada, with significant travel to customer sites and project locations as required.

• Lead business requirements discovery with customers, understand current and future-state processes, and translate requirements into practical solution deliverables.
• Configure enterprise software using workflows, business rules, and system functionality to support customer business processes.
• Provide subject matter expertise and consulting support across new implementations, upgrades, enhancements, and related project initiatives.
• Collaborate with project managers, data conversion specialists, QA teams, technical support, and other implementation professionals to deliver projects successfully.
• Support legacy data conversion activities, including data mapping, validation, and coordination with data specialists to ensure smooth transitions.
• Design, document, and execute software testing based on customer requirements and implementation best practices.
• Deliver engaging end-user training through remote and classroom-based sessions, while developing clear training materials and documentation.
• Support customers during testing, production implementation, go-live, and post-implementation activities.
• Act as a customer advocate by facilitating communication between customers and internal teams and ensuring issues and requirements are addressed effectively.
• Identify product gaps or enhancement opportunities and communicate recommendations to relevant product development teams.
• Provide guidance on system functionality, troubleshoot complex issues, and help customers achieve their operational objectives.
• Apply AI-enabled technologies, including copilots and conversational AI tools, to improve workflows, research, troubleshooting, and implementation efficiency while maintaining appropriate security and compliance practices.

Requirements:

• Bachelor's degree in Business, Accounting, Information Systems, a related discipline, or equivalent professional experience.
• 5+ years of relevant experience in customer-facing software implementation, consulting, utility systems, CIS environments, or a closely related field.
• Experience with utility billing systems, including electric rate configuration, implementation, and ongoing maintenance.
• Experience with MDM systems, particularly workflows involving billable meter reads, is highly valuable.
• Familiarity with CIS platforms and technologies such as enQuesta, JIRA, Confluence, and Clarizen is an asset.
• Strong ability to conduct business process analysis, interpret customer requirements, recommend solutions, and guide stakeholders toward effective outcomes.
• Excellent written and verbal communication skills, with a strong customer-service orientation.
• Exceptional analytical and problem-solving abilities, including the judgment to assess information and make autonomous decisions quickly.
• Highly organized, detail-oriented, proactive, and capable of managing multiple priorities and project milestones simultaneously.
• Familiarity with intermediate SQL commands and statements for troubleshooting and problem-solving.
• Working knowledge of standard UNIX/SSH and FTP commands for interface file manipulation.
• Comfortable working in project environments and collaborating with cross-functional technical and business teams.
• Demonstrated ability or willingness to use AI tools such as Claude, Copilot, and similar technologies to improve productivity and solve problems.
• Willingness and ability to travel approximately 75% as required for customer engagements; a valid passport and eligibility to travel internationally are required.

Benefits:

• Competitive salary range of $85,000–$100,000 USD per year.
• Fully remote work opportunity for candidates based in United States.
• 3 weeks of vacation plus 5 personal days.
• Comprehensive medical, dental, and vision benefits from the first day of employment.
• Employee stock ownership opportunities.
• RRSP/401(k) matching programs.
• Lifestyle rewards and additional employee perks.
• Opportunities to work on complex enterprise software implementations serving utility and municipal organizations.
• Exposure to AI-enabled technologies and opportunities to incorporate automation into everyday workflows.
• Collaborative, team-oriented environment with opportunities for professional growth and technical development.
• Significant customer-facing experience and the opportunity to develop expertise across implementation, consulting, business analysis, and enterprise software.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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