Rent Administrator

Located on the Lower East Side, The Lee offers 262 units of permanent supportive housing to low-income New Yorkers, people living with HIV/AIDS, and chronically homeless individuals, including individuals with mental illness. The Lee also provides housing for young adults who are aging out of foster care or have experienced homelessness. The Door provides comprehensive onsite social services, and Breaking Ground coordinates property management services.
The Rent Administrator is responsible for overseeing the rent collection process. They are responsible for responding to tenant questions and concerns about rent. The Rent Administrator also works closely with tenants and social services to ensure that rent is paid in full each month. Additionally, this position will work closely with the Finance department to maintain accurate and timely rent records for tenants and to develop effective strategies for addressing and solving tenant rent issues. The incumbent works closely with outside counsel and with a variety of subsidy agencies. The Rent Administrator is the primary point of contact for tenant rent subsidies.
This position has a 35-hour work week.
ESSENTIAL DUTIES:

Maintain accurate income and rent information in various databases
Prepare weekly reports of tenants’ rent status, reason for arrears, current court status, Public Assistance arrears, and contact made with the individual regarding rent issues
Prepare weekly reports following trends in general arrears issues and coordinating payment plans
Maintain a clear and comprehensive list of due dates for all tenants in payment plans, court stipulations, and which tenants, in owing unpaid rent, are not entitled to special services within the building
Meet with tenants to answer rent related issues
Collaborate with social services on tenants’ rent issues
Collaborate with Entitlements Specialist to follow up on payments or grants from outside organizations
Lead bi-weekly meetings with staff to communicate current arrears situations
Draft legal documents, including 14 Day Demand notices
Coordinate with maintenance department regarding additional repair or replacement charges
Complete, review, and track all subsidy and lease renewals
Oversee tenant rent changes, including those changes that affect rent subsidies
Provide residency letters for individuals, when applicable
Coordinate with outside counsel regarding non-payment legal action and make court appearances, when necessary
Review legal and subsidy bills for accuracy on a monthly basis
Perform other related duties as assigned

MINIMUM QUALIFICATIONS:

Bachelor’s or equivalent experience
Experience working with special needs individuals; Familiarity with rent, accounting, or banking preferred
Superior organization, analytical, and interpersonal skills; Ability to work with diverse populations; Ability to work independently and as part of a team; Ability to handle multiple high priority tasks simultaneously
Current and active New York Notary preferred
Proficiency with Microsoft Office suite
Strong proficiency with creating and maintaining spreadsheets & databases