PATIENT ACCOUNT REPRESENTATIVE

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region.  Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Prioritize delinquent accounts by age and dollar amount.
• Perform collection activities; contact patients and resubmit claims to third-party payors.
• Submit copies of office notes and operative reports.
• Review third-party Explanation of Benefits for appropriate payment.
• Answer patient questions and inquiries regarding their account.
• Identify and solve patient billing complaints.
• Compile information and prepare reports.

REQUIREMENTS:

• High school diploma or GED.

EXPERIENCE:

Two years of collection experience in the medical field.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to including:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan 
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!

Qualifications