PATIENT APT SERVICE SPECIALIST (13832)

Job Summary:          

• Independently create and schedule appointments within the electronic medical record.        
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.        
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.        
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.         
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.         
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.          
• Uphold and promote patient safety and quality.         

Qualifications

Education:                
High school diploma or equivalent required.  Associate's degree preferred.                            

Experience:                
Two years of customer service experience in call center, physician's office, or retail/service industry.

Additional Skills/Abilities:                
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.