Patient Representative - Float to all Central and South locations

Shift: Monday to Friday between 7:00 am and 6:00 pm (shift may vary each day)

Location: Float to all Central and Southern locations in Charlotte, NC

POSITION SUMMARY: The Patient Representative provides day-to-day administrative support to our outpatient radiology imaging sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.

Essential Duties and Responsibilities:

Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s)
Collects payments and or/establish payment plans at the time of service
Answers, investigates and/or directs patient inquiries or complaints to appropriate parties
Schedules patient appointments and procedures
Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues
Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner
Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency
Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file
Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees
Proactively assists other Patient Representatives and clinic staff with questions or tasks
Other duties as assigned

Qualifications:

Customer service experience required

1+ years’ medical office experience preferred - Familiarity with outpatient clinical setting and patient registration workflows, familiarity with medical terminology

High school diploma required

Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate

Primarily sitting; standing and walking as needed
Lift up to 25lbs
Possible exposure to radiation, infectious disease, bloodborne pathogens
Overtime as needed depending on business need
Shifts subject to variation depending on business need