Operations Training Lead

Position Overview
The Operations Training Lead owns training quality and consistency across the logistics center network. You will build a strong bench of certified trainers, roll out standardized learning plans, and support new site startups, system conversions, and strategic projects. This role requires travel between locations to onboard staff, stabilize performance, and audit compliance. Essential Job
Duties & Responsibilities

Grow and maintain the internal trainer network to ensure backup coverage at every site.
Conduct Train-the-Trainer workshops to set a consistent standard for classroom and on-the-job training.
Certify and coach site-based trainers; hold them accountable to training standards.
Keep all SOPs, digital learning tools, and physical training materials current, functional, and accessible to prevent learning downtime.
Support the creation of digital and mobile learning resources to broaden reach.
Plan and execute end-to-end training for startups, system conversions, and key projects.
Identify and deploy internal trainers for onboarding, startups, and technical conversions.
Run and audit onboarding plans to ensure a consistent experience for every new hire.
Train all warehouse roles with a focus on verified competency in safety, accuracy, and productivity.
Implement formal observations to measure employee proficiency against SOPs.
Coach site leaders on how to run constructive performance observations that drive behavioral change.
Partner with HR and Operations to analyze performance data, diagnose training gaps, and launch targeted fixes.
Conduct a training and compliance audit at every site at least once per year.
Deliver detailed audit reports and work with Site General Managers to identify and close gaps.
Perform other related job duties as assigned or required.

Required Qualifications

3–5 years in operations training, warehouse leadership, or multi-site learning & development.
Hands-on proficiency with Warehouse Management Systems (WMS), including leading training during system conversions.
Able to lead diverse training sessions and adjust delivery to the audience’s pace and skill level.
Proven success building trainer capability through Train-the-Trainer programs and formal coaching.
Clear, constructive coaching style delivered in a professional manner.
Comfortable shifting priorities and managing multiple workstreams in a fast-paced environment.
Strong use of performance data to pinpoint root causes of training gaps.
Strong interpersonal skills with the ability to influence site leadership and work across functions.
Flexible hours required; up to 75% local travel.
This is a warehouse-based role.

Physical Requirements
This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

Varying temperatures, including but not limited to refrigerated or non-climate controlled areas
Loud noise levels, such as machinery, forklifts, and conveyor systems
Dust, odors, and airborne particles
Concrete flooring and moving mechanical equipment
Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climatecontrolled.
Location/Remote Eligibility
The role may be performed in a hybrid work setting (combination of on-site and/or remote), depending on business needs and location eligibility. When working remote, employees are expected to maintain a dedicated, distraction-free, confidential workspace and reliable internet connection. This position requires frequent travel to facilities within the assigned region and may include up to 75% travel.
Schedule
Flexible hours may be required to support deadlines or cross-functional collaboration.