Spa Coordinator

Job Summary

The Spa Coordinator serves as the first point of contact for spa guests, managing appointment scheduling, front desk operations, and administrative support to ensure a seamless and relaxing guest experience from booking through checkout.

FULL-TIME

Essential Duties & Responsibilities

• Greet spa guests warmly and check them in and out for appointments
• Schedule, confirm, and manage spa appointments via phone, email, and in person
• Answer phone and email inquiries regarding spa services, pricing, and availability
• Process payments, gratuities, and retail sales transactions accurately
• Coordinate appointment timing with Massage Therapists, Estheticians, and other spa staff
• Maintain cleanliness and organization of the spa reception and relaxation areas
• Promote spa packages, memberships, and retail products to guests
• Maintain accurate guest records and handle confidential health intake forms appropriately
• Communicate schedule changes, cancellations, and special requests to spa staff
• Assist with inventory tracking and ordering of retail and spa supplies

Qualifications

Qualifications

• High school diploma or equivalent required
• 1-2 years of experience in a spa, salon, or hospitality front desk role preferred
• Strong customer service, communication, and multitasking skills
• Proficiency with spa scheduling software (e.g., Book4Time, SpaSoft) and Microsoft Office a plus
• Professional, calm demeanor suited to a relaxation-focused environment
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays

Physical Demands

• Ability to sit or stand for extended periods at the front desk
• Occasional lifting of up to 20 lbs (retail stock, supplies)
• Manual dexterity for computer, phone, and POS operation
• Ability to move throughout the spa to coordinate with staff and guests