Parking Guest Ambassador

Role focus: Parking operations, lot monitoring, and customer service

Position Summary

Create a welcoming experience for guests and help them reach their destinations quickly and safely. This part-time role supports daily parking operations and major events at Nissan Stadium.

Schedule

• Part-time schedule: Friday through Sunday, with eight-hour shifts
• Availability to work major Nissan Stadium events as needed

Key Responsibilities

Guest Service and Transactions

• Greet guests warmly and provide accurate information about parking procedures and policies.
• Direct guests to designated parking spaces and complete transactions accurately.
• Maintain responsive, professional customer service at all times.

Parking Operations and Enforcement

• Maximize the use of available parking spaces.
• Monitor company parking locations and issue violations for unpaid parking, illegal parking, or vehicle safety concerns.
• Issue parking tickets to special-event attendants for assigned events.
• Inspect entry and exit gates, signage, surface lots, and garages; address minor issues and report system errors or repair needs.
• Remove debris as needed and report outages or maintenance concerns to senior management.
• Recommend parking-rate adjustments for special events and routine operations when appropriate.

Administrative Support

• Receive and prioritize incoming telephone calls.
• Compile and maintain accurate reports and records.
• Perform other duties as assigned.

Education and Experience

• High school education or an equivalent combination of education, training, and experience is required.
• Previous dispatch, cashier, or customer service experience is preferred.

Core Competencies

Customer Service and Communication

• Understand customer needs, meet service-quality standards, and evaluate customer satisfaction.
• Present information clearly in one-on-one interactions with customers and coworkers.
• Read, write, and understand simple instructions, short correspondence, and memos.
• Demonstrate a working knowledge of English spelling, vocabulary, and usage.

Problem-Solving and Organization

• Identify the causes of operational issues and determine appropriate next steps.
• Manage multiple priorities and adapt effectively in a fast-paced environment.
• Anticipate needs, connect relevant information, and coordinate staffing accordingly.
• Work effectively both independently and as part of a team.

Professional and Technical Skills

• Demonstrate a cooperative, dependable, honest, and ethical approach to work.
• Use basic computer skills and practical math, including addition, subtraction, multiplication, division, and calculations involving U.S. currency.

Qualifications

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Visual and Auditory Abilities

• See details at close and long range, including in low light, glare, or bright lighting.
• Detect peripheral movement and distinguish colors, shades, and brightness.
• Distinguish differences in pitch and loudness and identify the direction of sounds.
• Judge distances and respond quickly to visual or auditory signals.
• Understand information presented verbally and in writing.

Physical Abilities

• Perform repeated movements with the fingers, hands, and wrists.
• Lift, push, pull, carry, or propel objects using appropriate muscle force.
• Maintain balance and coordinate two or more limbs while sitting, standing, or lying down.
• Make precise, repeated adjustments to machine or vehicle controls.
• Use abdominal and lower-back muscles continuously or repeatedly.
• Bend, stretch, twist, and reach with the body, arms, and legs.

Work Environment and Physical Requirements

This role uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Work is performed both indoors and outdoors and may involve construction areas, changing weather conditions, and noise levels ranging from moderate to loud.

The employee is regularly required to talk or hear and frequently to stand, walk, handle objects, and reach with the hands and arms. The role occasionally requires climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must frequently lift and move up to 25 pounds.

Job Description Notice

This job description is not intended to provide a comprehensive list of all activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time, with or without notice.