Service Schedule Coordinator - Tampa, FL

Service Scheduler Coordinator

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Scheduler Coordinator - Tampa, FL to join our Ed Morse team. We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers Respond to customer emails and chats Confirm appointments and reschedule missed appointments.
• Log customer information and purify CRM Responsible for helping to drive traffic to our dealerships

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service 
• Confident and go-getter personality
• Must be dependable and punctual Must be process-driven, coachable, and trainable
• Strong computer and Internet skills Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Benefits

• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including: Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program-Short-term counseling on all aspects of life!
• Paid Training and Business travel
• Ongoing Education
• Vacation Pay and Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Opportunities in multiple states with over 40+ brands and growing!
• Uncapped Earning Potential

Equal Opportunity Employer