Customer Account Leader - Engine Leasing

Build an Aviation Career You're Proud Of 

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. 

As Customer Account Leader – Engine Leasing, you will provide administration and oversight of engine leasing transactions to ensure contractual compliance, asset availability, accurate billing, track key-performance-indicators and seamless coordination across sales, operations, maintenance and customers. 

What You’ll Do

• Manage documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). 
• Obtain updated information from customers and manage billing invoice rentals on monthly basis.  
• Maintain multiple databases and reports of current and past leases for distribution as required. 
• Performs assigned system maintenance to various electronic files. 
• Builds relationships with both external and internal clients. 
• Provide effective support to facilitate contract administration and transaction closure for engine leasing. 
• Verify and provide availability of requested lease. Manage the completion and collection of all documentation required per contractual agreements. 
• Evaluate logistics; coordinate with field service, sales, operations, and customers on all aspects of lease assets. 
• Manage all aspects of lease transactions in multiple operating systems and databases. 
• Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required. 
• Administer claims to maintenance service programs for various web-based portals. 
• Preferred knowledge in one or more engine programs including Honeywell / Pratt & Whitney Canada / Rolls Royce. 
• Reviews invoices for accuracy, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes. 
• Coordinate with sales, shop, customer on rental requirements and priority 
• Verify credit terms with accounting departments 
• Collect updated lease engine times/cycles and invoice accordingly each month.  Record and provide information to required departments. 
• Review and pay vendor invoices from engines services companies. 
• Maintain systems to track assets. 
• Carries out additional projects as assigned. 

Required Qualifications

• 3+ years of customer service experience or related administrative/operations support experience within a manufacturing environment.
• Post-secondary education in business administration, aviation, supply chain, finance, or a related field, or an equivalent combination of education and experience.
• Must be authorized to work in the US.

Desired Characteristics

• Experience with contract administration, customer account coordination, billing, invoicing, or similar commercial transactions.
• Experience working with ERP systems, databases, or other business systems used to manage customer, asset, inventory, or transaction information.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Familiarity with Honeywell, Pratt & Whitney, Rolls-Royce, GE, BGA, or commercial engine programs and related products.
• Strong written and verbal communication skills, with the ability to communicate effectively with internal and external customers and adapt communication style to the audience.
• Strong planning, organizational, analytical, decision-making, and problem-solving skills, with the ability to manage changing priorities.
• Strong interpersonal and teamwork skills, including customer relationship building, negotiation, and conflict resolution, with the ability to work effectively across functions.
• Ability to work effectively in a culturally diverse environment with sensitivity to different cultural norms and practices.
• Knowledge of applicable company procedures and export compliance requirements.
• Commitment to continuous learning and professional development.

Benefits That Make Life Better 

• Comprehensive Healthcare 
• 401(k) with 100% Company Match; up to 5% vested 
• Paid Time Off starting on day one 
• Bonus opportunities 
• Health & Dependent Care Flexible Spending Accounts 
• Short- & Long-Term Disability 
• Life & AD&D Insurance 

• Learning & Training Opportunities 
   

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