Customer Service Representative

## About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Pay - $16.00 + an hour ## Call Center Representative Responsibilities - Handle inbound and outbound client calls in a timely manner - Follow company’s call center scripts - Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues - Work with the client to verify or clarify information - Diffuse angry or upset clients as needed - Build relationships with customers based on trust and reliability - Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance - Make sales or recommend additional services and products to customers - Attend all necessary training as needed ## Call Center Representative Requirements - Previous experience in a customer service role, preferably as a Call Center Representative - High school diploma/GED preferred - Exceptional customer service skills - Excellent organizational and multitasking skills - Superb verbal communication skills - Proficiency with computers, particularly CRM software and Microsoft Office Suite - Quick and accurate typing skills - Strong critical thinking and decision making skills