Counter Sales Associate (4126)

Position Summary 
The Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.   

Primary Duties and Responsibilities 

• Assist customers with past invoices 

• Ensure all billing is up to date from prior day's invoices and tickets 

• Quote prices and prepare sales orders 

• Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs 

• Entering proper information to generate accurate invoices for pick up or delivery 

• Accurately locate and pick products for order fulfillment 

• Estimate date of deliveries based on knowledge of production and delivery schedules 

• Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer 

• File warranties for customers to ensure they receive credit for said items in a timely manner 

• Keep accurate notes of all interactions and organize paperwork appropriately 

• Stock, clean, and maintain show room 

• Schedule warehouse transfers as needed 

• Other retail warehouse duties assigned as needed 

Qualifications

Required Education:
- High school diploma or equivalent

Required Experience:
- Previous experience in sales or customer service, preferably in a HVAC or distribution environment
- Familiarity with inventory management and point of sale systems

Required Skills and Abilities:
- Strong communication and interpersonal skills
- Ability to work effectively in a team-oriented environment
- Basic computer proficiency, including Microsoft Office Suite
- Strong organizational skills and attention to detail
- Ability to handle multiple tasks simultaneously and prioritize effectively