Usher

General Definition:

• Responsible for the promotion of positive customer relations by greeting and providing a full range of informational services to patrons upon entry and through the duration of their stay.

Essential Job Functions:       

• Greets all customers to the facility, or any other designated area where customer entry or patronage is required.
• Escorts patrons to seats and maintains cleanliness of all seating areas.
• Furnishes information (both printed and verbal) regarding all customer-related services provided throughout the facility.
• Provides direction to groups scheduled for specific events regarding all informational services and products.
• Approaches all encounters with guests and employees in a friendly and service-oriented manner.
• Monitors guests for problems and reports any such findings to Department Manager or Supervisor.
• Maintains and completes all opening /closing duties according to the procedures set forth within the department.
• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled.
• Have the ability to accomplish a multitude of duties as assigned
• Develops and maintains forms for Admissions and Reservations Clerks.
• Other duties as assigned.

Qualifications

Education & Training:

• High school diploma or GED
• No prior experience or training.

Knowledge, Skills and Abilities:

• Requires excellent communication skills, basic math and reasoning ability under extreme public scrutiny.
• Excellent customer service and cash handling skills preferred.  
• Must be able to communicate fluently in English and to follow instructions as given.
• Bilingual a plus.

Training:

• Responsible Gaming

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses
  • Consistent exposure to spoke filled environment