Engine Service Supervisor

As the authorized Caterpillar® dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.
Mustang Cat is actively recruiting an experienced Service Supervisor to lead our Engine Rebuild Shop in Houston, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines, with a strong preference for candidates experienced in 3500 & 3600 series engines. As a key service leader in the industrial power systems market, you will own safety, quality, throughput, and customer satisfaction while driving continuous improvement, profitable growth, and employee development.
💡 Top Benefits for a Service Supervisor:
• Great Work-Life Balance• Tuition Reimbursement• Vast Growth Opportunities• Leadership Training Programs• Job Stability• Full-Time Benefits: Medical, Dental, Vision• 401(k) with Employer Matching• Paid Vacation, Sick Time & Holidays
🔧 What You’ll Do as a Service Supervisor:

Provide day-to-day leadership for service technicians
Oversee all engine repairs, overhauls, and warranty repairs
Monitor shop expenses and technician overtime
Lead Safety meetings and champion all safety initiatives and processes
Open, review, edit, and invoice all work orders
Effectively handle customer disputes and concerns
Communicate with sales team and customers regarding status of repairs
Represent Mustang Cat in a professional manner in or away from the office

🛠️ Service Supervisor Requirements:

Bachelor’s degree in an industry-related field
2 years experience in a service supervisory role
Basic knowledge of accounting and business financials
Strong computer skills and experience using Microsoft Office (Outlook, Word, Excel, PowerPoint), internet, and other Windows based programs
Some technical knowledge of diesel and natural gas engine systems
Background in industrial power systems, oil & gas, or generator service industries
Familiarity with Caterpillar service platforms (SIS and DBS preferred)
Strong interpersonal, team-building, and communication skills
Ability to multitask, make informed decisions, and lead under pressure
Passion for delivering technical excellence and service leadership