Suicide Prevention Case Manager

Job Location: Devens, MA
Work Setting: Office and field-based, with travel throughout the assigned service area

Position Type: Full-Time
Position Duration: This position is currently funded for one year, with the possibility of continuation based on future funding availability and organizational needs.
Reports To: Director of Comprehensive Wellness
Supervises: Assigned Suicide Prevention Outreach Peer Specialists

Position Overview

The Suicide Prevention Case Manager works with Veterans and their families to identify needs, develop individualized service plans, and connect participants with resources that support their safety, stability, and overall well-being. As part of the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program, the Case Manager provides ongoing support to Veterans at risk of suicide, helping address challenges related to housing, employment, financial stability, mental health, and social isolation.

Working throughout the assigned Massachusetts service area, the Case Manager collaborates with the program's Suicide Prevention Clinical Social Worker, Suicide Prevention Outreach Peer Specialists, and community partners to coordinate services and maintain consistent participant engagement. The role combines direct case management, field-based services, staff supervision, and documentation. The Case Manager maintains an assigned caseload, supervises designated Peer Specialists, and ensures services and documentation meet program requirements.

Key Responsibilities

Participant Intake and Case Management

• Conduct participant intake and eligibility screenings as assigned, assess participant service needs, and explain program expectations and participant rights in accordance with established procedures.
• Develop and maintain individualized service plans, manage an assigned caseload, and conduct regular follow-ups, reassessments, and progress reviews.
• Monitor participant needs and potential safety concerns, coordinating clinical consultation, referrals, or crisis response in accordance with established procedures.

Service Coordination and Client Support

• Coordinate referrals and help participants access VA and community services, including mental health, housing, employment, and financial resources.
• Collaborate with the Suicide Prevention Clinical Social Worker, internal programs, and community partners to address participant needs requiring additional support or clinical assessment.
• Provide day-to-day supervision and guidance to assigned Suicide Prevention Outreach Peer Specialists. Coordinate their outreach activities and work with them to identify and engage with Veterans who may benefit from suicide prevention services.

Community Engagement and Outreach

• Build and maintain relationships with VA facilities, community organizations, and service providers through outreach events and community meetings.
• Travel throughout the assigned Massachusetts service area to meet with participants, coordinate services, and support program activities.

Documentation and Program Compliance

• Maintain accurate and timely participant records, including intake information, screenings, service plans, case notes, referrals, and follow-up activities.
• Complete required data entry and reporting, monitor participant progress, and ensure documentation meets VA program requirements and confidentiality standards.
• Participate in required training, staff meetings, and program evaluations to support service quality and compliance.

Qualifications

Requirements

• High school diploma or equivalent, with relevant experience in case management, human services, Veteran support, outreach, behavioral health, or a closely related field.
• Strong communication, organizational, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively with Veterans, families, and individuals facing complex challenges.
• Ability to manage an assigned caseload, coordinate services, and maintain accurate, timely documentation in a compliance-driven environment.
• Ability to provide day-to-day supervision and guidance to assigned Suicide Prevention Outreach Peer Specialists.
• Ability to recognize potential safety concerns and follow established screening, referral, and crisis response procedures.
• Valid driver's license and reliable transportation required. Employees should expect to use personal transportation for field-based work.
• Ability to travel regularly throughout the assigned Massachusetts service area.
• Must pass a background check.

Preferred Qualifications

• Associate or bachelor's degree in Social Work, Human Services, Psychology, Public Health, or a related field.
• Experience supporting Veterans, service members, or individuals facing behavioral health challenges.
• Knowledge of suicide prevention, trauma-informed care, crisis intervention, and community-based mental health resources.
• Experience with VA programs, benefits navigation, housing stabilization, or other supportive services.
• Previous experience supervising, mentoring, or coordinating the work of other staff.
• Familiarity with case management systems, participant screening tools, and grant-funded documentation requirements.

Application Requirements

All applicants must submit:

• Resume
• A brief statement describing their interest in serving Veterans and contributing to Veteran Pathways of New England's mission.

Schedule

• Monday–Friday, 8 a.m. to 4 p.m.
• Occasional evening or weekend work may be required based on program needs.

Compensation

• The annual salary range for this position is $49,500–$52,500. The final offer will be based on the candidate’s relevant experience and qualifications.   

Benefits

• Meaningful work directly supporting Veterans and their families.
• Comprehensive health and dental benefits package.
• 403(b) retirement plan.
• Generous Paid Time Off (PTO) policy, including holidays.
• Opportunities for training and professional development
   

Equal Opportunity Statement

Veteran Pathways of New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.