Teller I

Accordia Bank is seeking a customer-focused part-time Bank Teller (Mon-Fri 11:00 AM - 2:00 PM) to provide exceptional service while accurately processing transactions and supporting daily branch operations. This role is ideal for a detail-oriented professional who enjoys helping customers, maintaining accuracy in a fast-paced environment, and contributing to a positive community banking experience. 

Responsibilities 

• Greet and assist customers in a friendly, professional, and timely manner. 

• Process customer transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing. 

• Balance and maintain an accurate cash drawer in accordance with bank procedures. 

• Educate customers on Bank products and services and identify opportunities to meet their financial needs. 

• Respond to customer inquiries and escalate concerns when appropriate. 

• Maintain compliance with bank policies, procedures, and applicable regulatory requirements. 

• Identify and report suspicious activity in accordance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) guidelines. 

• Support overall branch operations and contribute to team goals and service standards. 

• Understand and adhere to transaction authority limits as outlined in the Retail Limits Matrix. 

• Maintain accurate transaction records and documentation. 

Qualifications

• High school diploma or equivalent. 

• Previous cash-handling experience. 

• Strong customer service and relationship-building skills. 

• Excellent verbal communication skills. 

• Ability to accurately process transactions and maintain attention to detail. 

• Strong organizational and problem-solving abilities. 

• Ability to maintain professionalism, confidentiality, and integrity. 

• Sound judgment and decision-making skills. 

• Ability to work effectively as part of a team in a customer-focused environment. 

Preferred Qualifications 

• Previous banking, credit union, retail banking, or financial services experience. 

• Experience working in a customer-facing role with cash-handling responsibilities. 

• Familiarity with deposit products, banking operations, and regulatory compliance requirements. 

• Knowledge of BSA/AML procedures and fraud prevention practices.