Customer Engagement Representative

Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits

Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include, sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long- term disability, parental leave.
And more!

About the role
The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.
What you'll be doing

Responsible for operating the community management office’s phone lines to ensure timely response to all calls from outside
Greets and welcomes all guests to the center and notifies the necessary parties of their arrival.

Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies and ensuring the office is warm and inviting.
Helps to maintain the cleanliness and appearance of the community management center.
Attends and assists with LifeWorks events as needed.

Typical Physical Demands: Sit and stand to do clerical work.
Who we're looking for

High School Diploma or equivalent required.
Minimum of one (1) year of office administration experience.
Skilled in Microsoft Office Suite including Word, Excel and Outlook
General office equipment operation skills
Excellent oral and written communication skills
Solid interpersonal skills
Solid customer service and engagement skills.
Possession of a valid state issued Driver’s License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law
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