Director of Premium Seating (35090)

Position Title:  Director of Premium Seating   

Status:  Full-time, Exempt 

Department:  Annual Fund & Donor Services 

Supervisor’s Title:  Senior Director of Development 

Work Schedule: Monday - Friday 8:00AM - 5:00PM; weekend and evening hours on occasion as necessary

 

 

JOB PURPOSE AND FUNCTION 

Under the general direction of the Senior Director of Development, the Director of Premium Seating will serve as a key member of the Annual Fund team. This position will be instrumental in creating and maintaining an exceptional experience for premium seat patrons while helping the Foundation achieve its mission of “Funding scholarships, programs and facilities in support of championship athletics.” 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

 

• Lead efforts for gameday operations and needs of Premium Seat Holders at football games, baseball games, and other events as applicable. 
• Coordinate with the Senior Director of Development. 
• Oversee and act as primary contact for the Concierge Team in collaboration with human resources for hiring, onboarding, information dissemination, scheduling, and gameday operations. The Concierge Team is the 12th Man Foundation’s part-time gameday staff entrusted with delivering a first-class experience to our premium seat holders. 
• Communicate with Premium Seat Holders regularly regarding updates, gameday information and other announcements, as necessary. 
• Collaborate with campus and athletic department partners such as facilities and events, hospitality, security, and custodial services to create and execute gameday operations for premium seat patrons.  
• Manage agreements and contracts for Premium Seat Holders through DocuSign. 
• Provide outstanding customer service to Premium Seat Holders via phone, email, and face-to-face communications. 
• Collaborate with the Senior Director of Development and ticket office staff on premium seat renewal processes and ticket delivery. 
• Conduct offseason evaluations of premium spaces and take necessary steps to correct any issues or facility needs. 
• Evaluate policies and procedures throughout the year and update as needed. 
• Maintain organized files on Kyle Field and Blue Bell Park suite holders. 
• Other duties as assigned. 

 

QUALIFICATIONS 

• College degree or equivalent work experience  
• 3-5 years related experience
• Experience with premium hospitality or athletic venue suites and clubs is preferred
• Experience using DocuSign is preferred
• Experience using Paciolan is preferred
• Must be able to work all home Texas A&M football games and baseball games
• Ability to commit to a structured weekly schedule and willingness to be flexible based on occasional projects or events requiring weekend, holiday, and evening hours

 

COMPETENCIES 

 

• Teamwork- the ability to participate in and lead a group of people towards a common goal 
• Customer Oriented- the ability to take care of the customers’ needs while following procedures; while exceeding the customer’s expectations  
• Adaptability- the ability to adapt to changes in the workplace 
• Working under Pressure- the ability to complete assigned tasks in stressful situations  
• Organized- the ability to be structured and methodical 
• Detail Oriented- the ability to pay meticulous attention to all aspects of a situation or task 
• Energetic- Ability to work at a sustained pace and produce quality work 
• Communication, verbal- the ability to communicate with others using the spoken word 
• Communication, written- the ability to communicate with others using the written word 
• Tactful- the ability to show consideration for and maintain good relationships with others 
• Pro-active- Able to anticipate the needs of our guests 

 

PHYSICAL DEMANDS

 

Physical Demands

 

Stationary Position

F

Move, Traverse

F

Manually Manipulate

F

Communicate

F

Ascend/Descend

O

Squat/Kneel, Reach, Position Self

O

 

 

Lift/Carry or Transport

 

10lbs or less

F

11-20 lbs

O

21-50 lbs

O

51 or more

N

 

 

Push/Pull or Transport

 

10lbs or less

F

11- 25lbs

O

26-40lbs

O

41lbs or more

N

 

N (Not applicable), O (Occasionally), F (Frequently), C (Constantly)

 

 

WORK ENVIRONMENT

Typical office environment; event locations vary, including locations outdoors, exposed to loud noises and various weather conditions

 

This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Foundation reserves the right to change this job description and/or assign additional tasks for the employee to perform. The 12th Man Foundation is an equal opportunity employer.