General Manager

HB Home Services | Harleysville, PA & Manville, NJ

At HB Home Services, we are committed to creating a 5-star experience for our customers and employee-owners. Our culture is built around Trust, Team, Grit, and Growth, and we believe great businesses are built by great people.

About the Role

We are looking for an experienced General Manager to lead the operations and performance of our Harleysville, PA and Manville, NJ locations. This is a key leadership role responsible for team development, customer experience, financial performance, and operational excellence.

The ideal candidate is a strong people leader who is comfortable managing managers, understanding financial results, solving problems, and driving accountability in a fast-paced service environment.

Responsibilities

• Oversee daily operations across both locations.
• Lead, coach, and develop operational managers and teams.
• Drive customer satisfaction and a consistent 5-star customer experience.
• Monitor P&L performance, revenue, expenses, and operating results.
• Establish and track operational goals and KPIs.
• Identify opportunities to improve efficiency, profitability, and service delivery.
• Partner with HR, Sales, Accounting, Safety, Marketing, Dispatch, Customer Care, and Warehouse teams.
• Recruit, develop, and retain strong talent.
• Promote a culture of safety, accountability, employee ownership, and continuous improvement.
• Support strategic initiatives and business growth.

Qualifications

• 5+ years of progressive operational leadership experience.
• Experience leading managers and operational teams.
• Experience with P&L management and financial performance.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with a passion for service.
• Experience in HVAC, plumbing, home services, trades, or field service preferred.
• Multi-location leadership experience preferred.
• Bachelor's degree preferred, but not required.
• Valid driver's license with a clean driving record.

Why Join HB Home Services?

• Lead a growing, multi-location operation.
• Work alongside a strong leadership team.
• Opportunities for professional growth and development.
• Employee ownership through our ESOP.
• A culture centered around Trust, Team, Grit, and Growth.

If you're a hands-on leader who enjoys developing people, improving operations, and driving business results, we'd love to hear from you.