Route Driver

Description

Position Summary

Our Route Drivers are responsible for the timely pickup and delivery of customer orders between residential and commercial accounts and the production facility. This role ensures excellent customer service, accurate order handling, and safe transport of orders while maintaining assigned routes on a consistent schedule.

Essential Duties and Responsibilities

Pickup and Delivery Operations

• Pick up ready-for-cleaning garments from customer locations on assigned route schedule
• Deliver clean items back to customers in a timely manner
• Verify order accuracy at pickup and delivery (counts, special instructions)
• Follow established delivery routes and schedules efficiently
• Communicate delays, route changes, or issues to leadership
• Optimize route efficiency when directed
• Safely handle orders to prevent damage or loss
• Ensure proper tracking of items using POS scanning/manifest system

Customer Service

• Provide friendly, professional interaction with customers at every stop
• Address basic custom questions and escalate issues when needed
• Always represent the company in a positive and professional manner

Vehicle and Equipment Care

• Operate company vehicle safely and in compliance with traffic laws
• Conduct daily vehicle inspections (fuel, tires, cleanliness, maintenance needs)
• Keep vehicle interior clean and organized
• Report maintenance issues promptly

Qualifications

• Ability to read, write, and speak English; ability to follow verbal and written instructions
• Ability to operate a cellular phone for delivery instructions via a digital manifest
• Attention to detail and quality
• Strong time management and reliability
• Ability to work independently while contributing to the overall success of a team
• Criminal background check required
• 21 years or older
• Valid driver’s license with clean driving record

Physical Requirements

• Ability to frequently enter and exist a delivery van
• Standing, walking, lifting, and carrying garments and laundry bags
• Frequent bending, lifting, reaching, and repetitive motion
• Ability to grasp items and lift/move up to 30 pounds from place to place throughout the workday
• Ability to work in varying weather conditions

Work Environment

• Driving a large delivery van without supervision
• Time-sensitive delivery schedules
• Direct interaction with residential and commercial customers

Schedule

• Monday/Tuesday/Thursday/Friday – operational route days with a start time of 7:30am
• Wednesday – non-operation route day designated for training, customer retention, and route growth

Benefits

• Paid time off
• Employee discounts 
• Health and retirement benefits (if applicable) 
• Employee Assistance Program

Equal Employment Opportunity Statement

Classic Drycleaners and Laundromats is an equal opportunity employer and values diversity in the workplace.