Housekeeping Manager

Housekeeping Manager

Job Purpose: To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Assistant Director of Rooms in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.
Essential Job Functions:

Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
Maintains open and clear communication with all departments and guests to ensure consistent service.
Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Conduct the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Dayforce and payroll cost controls
Monitor Housekeeping inventories to ensure adequate levels are maintained.
Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis.
Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc.
Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
Participates in energy conservation efforts
Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
Other duties may be assigned.

Qualifications:

Prior Housekeeping Supervisory Experience in Hospitality
Must be highly motivated and can multi-task.
Must be able to work independently.
Must have the ability to lead, motivate and develop others.
Ability and willingness to stand for an entire shift.
Ability and willingness bend, stretch, reach, and push moderate to heavy weight.
Union experience preferred.
Bilingual English/Cantonese preferred.

Salary Range $82,000- $87,000.