Service Dispatcher

Summerville Ford, a Hudson Automotive Company, is actively seeking a Service Dispatcher to join our award winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 60 dealerships and more than 4,500 employees throughout 7 States concentrated in the Southeast.

Why choose Summerville Ford and Hudson Automotive Group?

Climate Controlled Facility

Company Funded Continued Manufacturer/Specialty Training

Previous Automotive Technician Experience Required

Service Advisor/Lane Manager Experience Preferred

SUMMARY:

Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

ESSENTIAL DUTIES:

• Essential Duties include the following. Other duties may be assigned.
• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Provides technical support for technicians when necessary.
• Checks progress of each repair order throughout the day.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
• Checks progress of each repair order throughout the day.
• Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road test vehicles to quality check work performed.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Assists technicians in developing their skills and competencies.
• Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities.
• Ensures that all department employees receive appropriate manufacturer training.
• Monitors shop condition, including cleanliness, safety, and condition of shop equipment. Reports problems to the Service Manger or dealer.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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