Guest Services / 30-35 hours per week

Responsible for daily operations of the Front Desk providing attentive and courteous service to all members and guests of Bentwater Yacht & Country Club.

Duties and tasks:

• Answer telephones and route calls to appropriate departments.
• Distribute faxes to appropriate persons, departments or members.
• Receive and deliver messages for members, guests and other employees.
• Copy and/or fax items for members, guests and other departments.
• Confirm reservations for: Villas, Bridge & Canasta, Special Events, Country Club Dining and Yacht Club Dining.
• Confirm all reservations with members.
• Responsible for checking guests in and out of Villas.
• Receive payments for stays in Villas and member statements.
• Maintain Villa occupancy report.
• Complete daily night audit reports.
• Maintain supply of guest check-in packages.
• Responsible for folding, stuffing and mailing monthly member statements.
• Post and mail all outgoing mail for both club and member.
• Dispatch maintenance, housekeeping and other departments to areas as needed.
• Provide information on activities and special events to members and guests.
• Distribute office supplies for all departments.
• Complete miscellaneous typing and projects for other departments.
• Prepare labels for mailings.
• POS charges in membership billing.
• Assist members and guests with special needs/requests in the Villas.
• Other duties as assigned by the Clubhouse Manager and Front Desk Supervisor.