Service Administrator

We are looking for a talented Service Administrator for our Distribution business in Dedham, MA. 

In this role, you will make an impact in the following ways: 

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. 
• Review/create work orders to ensure accuracy for invoicing and warranty. 
• Other administrative task on a need-by-need basis. 

To be successful in this role you will need the following: 

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. 
• Prior experience in service & repair, or warranty-related field preferred. 
• Excellent computer skills using multiple software platforms. 
• Ability to thrive in a fast-paced environment with multiple priorities. 
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources. 
•  Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 

Compensation and Benefits Base

Salary Range: $37.85 - $45.00/hr 

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications: 
Technical trade school/ vocational diploma or certification or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 
Requires significant and/or in-depth knowledge obtained through specialized training.

Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls