Customer Service Associate

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. **Key Duties and Responsibilities** - Focus on providing a positive customer experience. - Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management. - Greet customers with a warm smile, review and educate on services, and assist with payment. - Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. - Direct the Driver into the entrance to the car wash or guides them onto tracks. - Carry out periodic maintenance of equipment used in washing to keep them in proper working order. - Perform cleaning of facility and ensure everything is kept in the appropriate place and organized. - Provide assistance to customers in any area concerning car wash process. - Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. - Additional duties as assigned. **Essential Responsibilities:** • Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver’s license • Excellent written and oral communication skills, as well as interpersonal skills **Physical Requirements:** • Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves **Additional Benefits:** - All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws - We do offer a 401k plan, but we **do not** provide employer contributions/match - We offer a generous health benefits package for full time employees - We offer a generous commission structure for employees through sales of monthly memberships - We offer Paid Time Off (PTO) for full time employees - Competition and milestone bonuses