Player Services Cashier

Cherokee Nation Businesses · Catoosa, OK, United States

Posted 22 days ago

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Skills

Cash handlingChip issuanceCurrency exchangeCheck cashingGaming promotionsPlayer evaluations

Job description

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS. 

  • Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing. 
  • Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests. 
  • Enroll guests into the rewards program and issue membership cards. 
  • Conduct entry-level player evaluations and make outbound calls as needed. 
  • Verify and distribute payments for jackpots and special payouts. 
  • Maintain accurate records of all transactions. 
  • Handle guest requests, disputes, and complaints professionally. 
  • Safeguard company assets and reconcile daily transactions. 
  • Maintain a clean and organized work area. 
  • Adhere to all company policies and procedures. 
  • High School Diploma or GED. 
  • One year of cash handling or customer service experience preferred. 
  • Excellent customer service and communication skills. 
  • Strong interpersonal and communication skills. 
  • Ability to perform basic mathematical computations accurately. 
  • Knowledge of casino games and property amenities. 
  • Ability to learn and explain gaming promotions. 
  • Ability to work in a fast-paced and often demanding environment. 
  • Ability to work independently and as part of a team. 
  • Ability to stand for extended periods and lift up to 50 pounds. 
  • Flexibility to work varied shifts, including weekends and holidays. 
  • Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise. 
  • Ability to obtain and maintain licensing by the appropriate gaming authority. 
  • Must have and maintain a valid driver's license. 

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