Regional Liaison Floater

The in-person face to face Regional Liaison is primarily responsible for working as liaison in the Stoughton office assisting Consumers and Personal Care Attendants (PCA) with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall Fiscal Intermediary (FI) program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.

Travel is required for this position to ensure regional offices are covered.

This position is in-person at our location in West Springfield, MA and will cover the Worcester office as well.

$21.00 an hour
In person role every day
Full-time position, 35 hours a week
Monday - Friday
8:30 am to 4:30pm core hours
2 day required orientation is held in Stoughton, MA office

Essential Functions

Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of activity time
Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
Work with applicable parties to address and resolve PCA/DCW payment issues
Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/WaiverParticipants and/or PCAs/DCWs.
Receive visitors and determine their needs and direct them to the appropriate person
Maintain visitor and ID badge register. Issue ID badges where appropriate
Deal with inquiries and provide accurate information
Perform administrative work, including supporting other departments, as needed and as time allows.
Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements
Competencies

Fluency in Spanish or other languages a plus
Experience with Excel and Spreadsheets
Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills

Required Education

High School Diploma

Preferred Experience

Proficiency in Microsoft Office software

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
TravelSome travel may be required for this position to ensure regional coverage.
Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.