Customer Account Representative

Customer Relationship Management

• Develop and maintain strong, long‑term relationships with assigned customers, ensuring alignment with strategic business goals and overall satisfaction.
• Act as the primary point of contact for all customer needs, inquiries, and escalations.
• Represent the voice of the customer internally, balancing customer requirements with operational capabilities and production priorities.

• Provide timely and accurate updates on order status, product information, returns/credits, and delivery expectations.

Internal Collaboration & Communication

• Work proactively with Engineering, Production, Quality, Purchasing, Scheduling, and Administrative teams to ensure seamless communication and information flow between Amerequip and customers.
• Partner with the sales team to support customer initiatives and exceed service expectations.
• Support Business Development team members when needed and collaborate on cross-functional initiatives.

Order & Data Management

• Assist with order and forecast placement, cancellations, and changes within the ERP system, ensuring accuracy and alignment with customer requirements.
• Prepare and maintain documentation to effectively communicate project updates, changes, and customer feedback.
• Work as a liaison between Operations/Scheduling and the customer to address product parameters or variables change.

Sales Support & Strategic Contribution

• Provide accurate and timely quotes, pricing, and product information that strategically meets service parts profitability objectives
• Assist in developing sales forecasts, annual sales plans, and participate in strategic planning efforts.

Leadership & Professional Conduct

• Act as a responsible and professional representative of Amerequip, demonstrating fiscal responsibility and upholding company values.
• Take initiative in executing tasks required by customers and tasks that support broader departmental and organizational goals.
• Work closely with functional leaders to ensure proper allocation of resources and support to meet customer commitments.