Ski Cashier Attendant

Overview:

The Guest Service Associate will be responsible for ensuring that all guest concerns are resolved according to company standards.

Responsibilities:

Provide the best guest service based on Omni Service Standards.

Daily set-up, operation and cleanliness of Ski School and Hobbits/ Sales desk and Call center.

A complete understanding of all Ski School Programs and products and how to sell them to our guest.

Be able to make cash, credit card transactions.

Administer daily computer system opening and closing in RTP station.

Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, Ski School and Hobbits and Ski Patrol.

Responsible for distributing information to guests and associates for all aspects of the ski area such as trail conditions, events and activities, lift opening and closings.

Input of Instructor schedules and making schedule changes in RTP.

Tracking training for staff training at RTP.

Administer daily closing cash outs and balancing end of day deposits.

If you are a trained instructor, you may be asked to teach a lesson.

Have a clear understanding of all resort and ski school policies and procedures based on Omni Resorts standards and staff manual.

Qualifications:

Must have excellent customer service skills.

Must be able to work weekends and holidays.

Previous cashier/guest service experience preferred.