Agency With Choice- Family Liaison (Erie)

Position Hours: Full Time, Some flexible hours may be required
Position Salary: $43,888 annually

Overview:
We are seeking an organized and relationship-focused Agency With Choice (AWC) Liaison to serve as the primary contact for families and staff in the AWC program. This role ensures that individuals receive the services they need by coordinating care, maintaining compliance with regulations, and fostering positive relationships with families, staff, and agencies. The ideal candidate will be detail-oriented, knowledgeable about program requirements, and committed to person-centered planning.

What you’ll bring:

Strong communication and interpersonal skills to build trust with families and staff
A proactive and organized approach to managing caseloads and meeting deadlines
Ability to work independently while collaborating effectively with teams
Problem-solving skills and adaptability in a dynamic environment

A typical day-to-day may include:

Managing a caseload and coordinating services to meet individual needs
Reviewing and approving service notes, quarterly notes, and Carelogic entries
Supporting families in recruiting and onboarding Support Service Professionals
Conducting orientations and ensuring staff meet training and qualification requirements
Monitoring compliance with Medicaid Waiver regulations and program guidelines
Maintaining accurate documentation and electronic case records (ECR)
Communicating regularly with families, staff, and managing employers to resolve issues
Generating reports, tracking utilization, and assisting with invoicing

What you’ll have:

Associate degree required; two years of experience working with individuals with intellectual disabilities preferred
Excellent verbal and written communication skills
Knowledge of program regulations and funding requirements (preferred)
Valid Pennsylvania driver’s license and eligibility for agency insurance
Strong organizational and time management skills