Job Shift: Days

Job Type: Per Diem

The Unit Clerk /Secretary assists with the planning, organizing, implementing and evaluating the activities in the Emergency Department by performing clerical and receptionist duties. Delivers messages in a timely manner to the appropriate individual.

Performs miscellaneous duties as assigned.

a. Orders are transcribed within 15 minutes
b. Appropriate nurse and Assistant are notified of NOW and STAT orders.
c. Orders are transcribed accurately.
d. Patient charges are entered from the medical record into the computer with no more than five errors a day.
e. Recognizes limitations and/or errors and seeks appropriate information/resources to accomplish appropriate outcomes.
f. Telephone is answered within three rings, maintaining professional courtesy-states name and department when answering the phone.
g. Messages are delivered win 15minutes of the call.
h. Communication, manner and tone generates positive response from co-workers, patients, families, visitors and physicians-with no more than 1 complaint per quarter/4per year.
i. Ability to interact effectively, utilizing interpersonal skills, with other departments.
j. Utilizes the spectralink phones when available.
k. Documents time when physicians are called and the time they responded. Informs nurse/physician of any difficulty contacting physicians.
l. Educates all ED staff members on changes of computer programs.

Education:

High school graduation or equivalent

Experience:

0-to 6 months

Unit Secretary - ER

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