Change Partner

PURPOSE
Driving change throughout Builders FirstSource locations via ERP and technology strategies is key in our ability to continue to service our customers in the future. We are looking for individuals who want to be a part of this significant shift for our company. This role will be key in that change as we move from older, outdated ERP’s to one systematic platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports training, communications, and change management activities that help end users understand and adopt new processes and tools, coordinating with the change lead and project team so timing lines up with deployment milestones.
Updates training content and supports mapping out of training plans and reporting.
Research potential materials to best meet the needs of the team and the end-user groups being supported.
Collaborates with trainers, instructional designers, and business subject matter experts to create training deliverables and course content that reflect how each role will work in the new system.
Assists in preparing materials, job aids, stakeholder communications, and change-readiness resources tailored to different user groups and locations.
Performs needs analysis for training and documentation needed to be developed or purchased for internally developed or third-party solutions, working with IT, ERP functional teams, and vendors as needed.
Continuously gathers and documents user feedback during platform transitions to identify training needs, adoption barriers, and change-related risks, and escalates risks to the training and change leads, to improve the overall user learning experience.
Analyzes program effectiveness using a variety of data (e.g., completion, assessment, and adoption metrics) and shares insights.
Provides input on documentation of training programs, curriculum, and outcome objectives.
Ensures feedback is incorporated into the design, development, or facilitation of future programs, in partnership with trainers and instructional designers.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree from an accredited college/university.
2+ years relevant work experience.
Or an equivalent combination of education and experience.
Understanding of ERP’s and how they interact with business processes.

COMPETENCIES

Change Management ability: Understands how changes affect end users; gathers feedback, identifies potential adoption barriers, and supports training, communications, and change-readiness activities that help users adopt new processes and tools.
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
Flexible to change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism.
Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
Responds to feedback quickly based on comments of internal and external customers and needs of the market.
Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

Business and Financial Acumen

Demonstrates depth of understanding for the P&L and financial analysis
Teaches business and financial acumen to others.
Understands KPIs and how BFS makes money.
Knows the different business segments and how they relate to one another.
Understands customer sales and engagement.
Demonstrates functional and/or technical expertise.
Understands complex issues and demonstrates problem solving skills.
Understands how to maximize business results regardless of industry cycle.

Results Driven

Holds self and others accountable.
Communicates and sets clear goals with plans to deliver.
Manages competing priorities effectively.
Demonstrates appropriate urgency.
Drives to exceed expectations in alignment with our BFS SPICE values.
Embraces and follows best practices.
Demonstrates self-starter, can-do attitude.

Strategic Thinking and Decision Making

Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
Demonstrates willingness and courage to make tough decisions in a timely manner.
Balances short-and-long term priorities
Demonstrates proactive versus reactive thinking.
Asks questions to identify root cause and analyze situations more accurately.

Servant Leadership

Demonstrates humility by putting others first.
Builds trust-based relationships.
Leads by example with kindness and respect.
Collaborates well across all areas of the business.
Advocates for others
Actively listens to understand the meaning and intent of what the other person is communicating.
Demonstrates authenticity and encourages others to do the same.

Emotional Intelligence

Demonstrates situational awareness – knows when and how to adjust leadership style in different situations.
Demonstrates self-awareness – understands strengths and weaknesses.
Demonstrates empathy – puts themselves in other’s shoes.
Assumes positive intent.

Develops and Leads Others

Drives alignment through clear communication of vision, goals, and expectations.
Invests time on a regular basis in performance feedback and developmental conversations.
Fosters a respectful and inclusive environment.
Empowers, motivates, and inspires others.
Coaches and mentor others for their development.
Guides and persuades others to deliver positive outcomes.

Growth Mindset

Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
Thinks like an owner with an entrepreneurial spirit.
Demonstrates and encourages intellectual curiosity.
Continuous learner; seeks opportunities and knowledge for personal and professional growth.
Sees possibilities over problems – actively seeks solutions.

Innovation

Encourages out-of-the box thinking to create new ways of doing things.
Continuously seeks to improve and simplify pain points in the business.
Anticipates, embraces, and leads change.
Develops and executes breakthrough strategies.

Integrity

Does the right thing even under challenging circumstances?
Communicates with honesty.
Consistently treats others fairly and equitably.
Demonstrates reliability and does what they say they will do.
Conducts tough conversations and delivers difficult messages with kindness and respect.

WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds.
Significant travel will be required.