Warehouse & Logistics Operations Manager

Description

Summary: The Warehouse & Logistics Operations Manager is a hands-on leader responsible for overseeing daily records center/vault operations and delivery services while actively working alongside employees to ensure operational efficiency. This position requires a strong presence on the warehouse floor, leading by example, supporting team members, and promoting a safe and productive work environment. Responsibilities include implementing quality concepts to drive continuous improvement, maintaining proper staffing, ensuring compliance with OSHA and workplace safety standards, and achieving specific operational benchmarks. The ideal candidate is a proactive leader who is comfortable being directly involved in daily operations rather than managing solely from behind a desk.

Essential functions:

Personnel Management – Candidate will be responsible for, in part, hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing.

Quality tracking and improvement – Candidate will work with Area Vice President and Director of Operations to improve the Company’s quality program

Forecast Requirements – Responsible for budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility.

Facilities/Equipment Maintenance – Responsible for maintaining clean and efficient facilities including vehicle/equipment maintenance. Properly maintain and control the use of currently available rack space and evaluate the need for additional racks.

Inventory Control – Responsible for daily records center/vault operations. Includes the auditing of daily paperwork, overseeing and reconciling daily vault inventories of critical accounts. Conduct and supervise bay audits.

Customer Service – Responsible for providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone.

Requirements

Competencies:

• Problem solving skills
• Experience in implementing quality concepts and practice in a service industry work environment
• Detail-oriented work style
• Organizational skills
• Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
• Willing and able to do physical work when necessary
• Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment

Work environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and eligibility requirements:

• Supervisory experience (3-5 years preferred)
• Valid driver’s license with clean MVR and clean background check
• High school diploma
• Forklift certification
• Must pass drug screen

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities