Job Description

It’s about being the person that wants to see others succeed.  

Are you known for your ability to think outside the box? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality standards excite you? Are you excited to step into a leadership role? If so, being a Loan Services Team Leader with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Loan Services Team Leader, you are our subject matter expert! In this role, you will be responsible for assisting a Loan Services Supervisor in overseeing and supporting the daily activities of Loan Services personnel. You’ll use your strong problem-solving skills to provide guidance and assistance with complex loan issues. You are passionate about people and can’t wait to motivate staff and promote teamwork to meet deadlines as a team.

What you’ll do: 

• Control the flow of work to ensure that all activities are completed, and deadlines are met

• Assist and support Loan Services personnel with the completion of daily activities

• Provide guidance and assistance with complex loan issues to Loan Services personnel, Lenders, Assistants, and other bank personnel

• Motivate staff and promote teamwork to meet deadlines and maintain quality and accuracy of work completed

• Assist in the training of personnel

• Aid Supervisor in conducting meetings, employee reviews, counseling, teamwork, and mentoring

• Discuss personnel issues with Supervisor and/or Manager

• Perform all other duties as assigned

What you’ll need:

• Proficient in Microsoft computer applications

• Strong communication skills

Additional Preferred Skills:

• Leadership skills

• Loan experience

• Debit and credit/general ledger exposure

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.