SNOW Partners Mission Statement:

“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”

About Big SNOW:

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.

How the Retail and F&B Ambassador works with the Team:

This position will be a hybrid role between being a Retail Ambassador working the retail store, providing guests with information, assisting in sales, and product knowledge. as well as being a F&B Ambassador in our Cafe making pancakes, hot chocolate, coffee, and other items.

Team Member Responsibilities:

Retail Ambassador

Assist guests in a timely and friendly manner.
Comply with all Big SNOW retail department standard operating procedures.
Keep the store and work area clean, orderly and neat in appearance.
Operate the POS system.
Follow all loss prevention policies.
Follow all merchandising guidelines.
Conduct cycle count inventories quickly and accurately at the request of the manager.
Report out of stock items to supervisors
Re-stock merchandise when needed.
Complete service guideline checklists daily.
Be aware of weekly sales and promotions in all stores. Change signage and/or perform markdowns as needed.
Support our mission through consistent teamwork, a positive employee experience, earned customer loyalty, mutual respect and continuously striving to be the best.
Present a well-groomed image and wear the appropriate uniform and nametag at all times when on duty.
Perform other duties as assigned by your Guide and Manager

F&B Ambassador

Provide our guests with the information necessary to make a food or drink choice by performing a menu tour
Serve the guests’ selections in a manner that is consistent with Big SNOW policies and procedures
Perform quick and accurate credit card transactions for food and drink purchases
Be knowledgeable about the techniques used to prepare our food and drink products
Maintain proper sanitary protocols for the workspace and guest space
Be knowledgeable about the products and services Big SNOW Provides
Be an accurate and reliable source of information for our Guests
Perform other duties as assigned by Blazer/Guide
Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

Team Member Qualifications:

Qualifications

Must be 18 years or older
Must be able to work weekdays, weekends, and holidays
Previous retail sales associate experience is preferred
Previous F&B experience is preferred
Ability to stand for long periods of time
Excellent communication skills
Friendly, enthusiastic demeanor
Willingness to work as part of a team

Big SNOW Retail/ QSR Ambassador

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