Infrastructure Services Delivery Senior Associate
DTCC · Jersey City, NJ, United States
Posted 22 days ago
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Skills
Project managementInfrastructure servicesRisk managementVendor coordinationIT service managementService-level managementChange managementStakeholder communication
Benefits
- ✓Health insurance
- ✓Life insurance
- ✓Well-being benefits
- ✓Pension
- ✓Retirement benefits
- ✓Paid Time Off
- ✓Personal/Family Care
- ✓Flexible/hybrid model
Job description
Are you ready to make an impact at DTCC?
The Impact you will have in this role:
Infrastructure Services Delivery Senior Associate
The Infrastructure Services Delivery Senior Associate supports the reliable delivery, operational stability, and continuous improvement of enterprise infrastructure services while applying project management discipline to initiatives from planning through closure. This role coordinates technical teams, business stakeholders, vendors, risks, dependencies, schedules, budgets, and communications to ensure services and projects align with organizational strategy, security standards, service commitments, and business objectives.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)
Responsibilities
- Plan and deliver infrastructure initiatives across the project lifecycle, including initiation, requirements, scheduling, execution, transition, and closure.
- Partner with business and technical stakeholders to define scope, objectives, requirements, success measures, and deliverables.
- Develop and maintain project plans, milestones, resource needs, budgets, dependencies, and implementation timelines.
- Coordinate cross-functional infrastructure, engineering, operations, security, application, service management, and vendor teams.
- Support day-to-day infrastructure service delivery by monitoring commitments, coordinating escalations, and driving timely resolution of service-impacting issues.
- Track service performance, operational metrics, capacity, availability, incidents, problems, and improvement actions against agreed service levels.
- Identify, assess, and manage project and operational risks, issues, assumptions, and dependencies; escalate material concerns with recommended actions.
Qualifications
- Bachelor’s degree in information technology, computer science, business, engineering, or a related field, or equivalent practical experience.
- Experience supporting enterprise infrastructure services and delivering technology projects in complex, cross-functional environments.
- Working knowledge of infrastructure domains such as networks, compute, cloud, storage, end-user technology, identity, data centers, or platform services.
- Strong project management capabilities, including planning, scheduling, financial tracking, risk and dependency management, change control, and stakeholder communications.
- Familiarity with IT service management practices, service-level management, incident and problem management, operational governance, and change management.
- Excellent written and verbal communication, leadership, facilitation, analytical, problem-solving, negotiation, and conflict-resolution skills.
- Proficiency with project and service management tools; PMP, CAPM, ITIL, Agile, or comparable certification is preferred.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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